Hit With a False Counterfeit Complaint? Get the Evidence to Beat It
If a competitor filed a false counterfeit or inauthentic complaint to get your Amazon listing pulled, E3 Legacy Intel produces the evidence-grade test buy that proves your product is genuine and identifies who filed it. As licensed investigators (FL A-1400197), we give you and your attorney the proof to defeat the complaint, protect your account, and go after the person who filed it.
A false counterfeit complaint is a weapon. A competitor clicks a button, your listing or your whole account goes down, and you are guilty until you prove otherwise, on Amazon's clock. The proof that clears you is a test buy done right, and finding out who filed it is how you fight back.
The weaponized Amazon counterfeit complaint
Amazon's IP-complaint system is designed to protect brands, but bad actors abuse it to knock out rivals. A competitor files a fake counterfeit or inauthentic claim, Amazon suspends first and asks questions later, and a legitimate seller is left to prove a negative while the sales bleed out. The system assumes the complaint is valid. Evidence is what flips that assumption, and evidence is what we produce.
The evidence that beats a false counterfeit complaint
Evidence-grade test buy
A licensed investigator buys the product and authenticates it against the genuine article, proving it is real.
Chain of custody
The item and its documentation are sealed, logged, and preserved so Amazon and a court accept it without question.
Reinstatement package
A documented proof-of-authenticity package your attorney or account manager submits to reverse the suspension.
Preserve for offense
Everything is preserved to support a counterclaim once the complainant is identified.
The complainant identified, and going on offense
Defending the complaint clears your account. Identifying who filed it lets you make sure it never happens again. We investigate the complaint and the rights-holder identity behind it, using open-source intelligence and the seller-identity data the INFORM Act now surfaces, to name the party who filed the false claim. A knowingly false complaint can support a counterclaim, and with a named party and evidence, your attorney can pursue it. We identify who is behind it; your lawyer goes on offense.
Fast, because your Amazon account is on the line
Every day a false complaint stands, you lose the Buy Box, rank, and revenue, and a full account suspension can end a business. We treat it as the emergency it is: the test buy is deployed immediately and the investigation runs in parallel, so you have proof in hand on the timeline Amazon's reinstatement process actually moves, not weeks later when the damage is done.
Stay Protected
Standing watch
Monitoring for new complaints and attacks against your ASINs and account, with rapid evidence-grade response.
Attorney-ready
Documentation built to plug straight into your Amazon-seller attorney's reinstatement and counterclaim workflow.
Frequently Asked Questions
A competitor filed a false counterfeit complaint. How do I prove my product is genuine?
Can you find out who filed the complaint against me?
Amazon wants a test buy. Can you do it?
Can I go after the person who filed a false complaint?
How fast can you act?
Results
The same tracing discipline is on record in our published matters: a competitor hidden behind hundreds of proxied IP addresses was traced through a single click to its own browser.
Your Examiner
Matt Aubin, CDFE, FBCI
Managing Partner, E3 Legacy Intel · FL Licensed Investigator A-1400197
Every matter on this page is worked under a named, licensed examiner. Matt Aubin brings seventeen years in cybercrime and open source intelligence. He is a Certified Digital Forensics Examiner (CDFE), a Florida Board Certified Investigator (FBCI), and a Certified AI Agent Developer, and he has investigated cases jointly with the FBI, the SEC, the U.S. Secret Service, and the U.S. Marshals.
His work has been featured on ABC News, Spectrum News, and The Daily Beast, and in a television pilot for Netflix and MAC Pictures as a cybercrime expert. He keynotes nationally and serves on the Board of Directors of the Florida Association of Licensed Investigators (FALI). About Matt Aubin
LET’S TALK
Bring us the problem. We will tell you plainly whether investigation can help.
Fill out this form and set up a discovery call with us. From there we will analyze the issues you are having and determine your intelligence needs. Then we will develop a custom, no-obligation quote for our services, delivered in writing before you commit to anything.
Walmart Marketplace runs its own complaint process with its own traps. See Walmart Marketplace counterfeit investigations.
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A licensed examiner reads every inquiry. You get a written, flat fee quote before any work starts. Or call (877) 732-6648.